Note: Translated by DeepSeek, not yet proofread.

1. Where is your factory located? Is quality guaranteed?

   Our factory is located in Shaoxing, Zhejiang - known as China's textile capital, offering comprehensive upstream and downstream resources for textile production.

   Our ""Maple Syrup"" dakimakura covers have passed SGS quality certification meeting Japanese export standards. Formaldehyde-free, with acid perspiration resistance, alkali perspiration resistance, color fastness to rubbing, and washing all rated at ""4-5"" level.

   The rating system ranges 1-5 (5 being highest). Mainland China's GB 18401-2010 standard requires Class A infant textile products to have acid/alkali perspiration and wash fastness at ""3-4"", rubbing fastness at ""4"". Excluding saliva fastness testing, our product significantly exceeds these standards.

2. What degree of defects qualifies as substandard?

   As perfect products cannot be guaranteed in mass production, minor flaws are considered acceptable. Substandard products are defined as:

   Non-skin areas containing 3 or more ink spots or similar minor issues.

   Regarding snagged threads found after unboxing, as it's difficult to determine whether they occurred during production or use, we may decline return/exchange requests.

3. What is your sales model? Limited pre-order or permanent sale?

   For our original dakimakura designs, we generally adopt a ""pre-order + permanent sale"" model, which is our default recommendation for artists. However, we respect artists' preferences and will clearly mark limited editions if requested.

   The pre-order period allows time for color calibration. While permanent sale enables purchases at any time, we recommend buying earlier. Due to time-sensitive nature of calibration and high recalibration costs, earlier purchases ensure optimal print quality.